Chargeback Analytics
NOAM Demo Tenant · Last 90 days · Updated 2 min ago
CB-to-Transaction Ratio
1.02%
▲ 0.18pp vs last period
⚠️ Visa threshold: 1.0%
Total Chargebacks
284
▲ 47 vs last period
$214,800 total exposure
Uncontested (Revenue Lost)
$47,200
▲ $8,100 vs last period
189 cases never disputed
Win Rate (Contested)
34%
Industry avg: 68%
95 of 284 cases fought
Revenue Recovered
$23,100
▲ $3,200 vs last period
Potential if auto-rep: $68,400
Chargeback volume & ratio trend
Monthly — Jan 2025 → Mar 2025
Chargeback count
CB ratio %
Dispute outcomes
Last 90 days
Uncontested loss — $47,200 (66%)
Contested, lost — $16,800 (23%)
Won / recovered — $23,100 (11%)
Top reason codes
By volume — last 90 days
Fraud by geography
Chargebacks by origin country
🇺🇸72%
🇬🇧12%
🇨🇦8%
🇩🇪4%
🇦🇺2%
🌍2%
Repeat disputers
Customers with 2+ chargebacks (90d)
2 chargebacks41 customers
3–5 chargebacks18 customers
6–10 chargebacks7 customers
10+ chargebacks3 customers 🚨
TOP ABUSER
customer_id: 44821
14 chargebacks · $4,200 disputed · Block recommended
CB rate by product / plan
Which products drive the most disputes
Revenue recovery opportunity
What auto-representment could recover for you
💡 Auto-representment projection
At our 68% industry win rate, auto-representment would recover an estimated $68,400/month — 3.4× more than your current manual effort.
Recent chargebacksView all cases →
Latest disputes
| Case ID | Customer | Product | Amount | Reason code | Card network | Filed | Deadline | Status | Action |
|---|---|---|---|---|---|---|---|---|---|
| CB-00291 | Acme Corp | Enterprise Plan | $18,400 | 10.4 — Fraud | Visa | Apr 12 | Apr 19 🔥 | Open | |
| CB-00290 | Brightwave Inc | Professional | $5,200 | 13.1 — Not received | Mastercard | Apr 10 | Apr 25 | Open | |
| CB-00289 | Helix Cloud | Enterprise 3-Yr | $2,400 | 10.5 — Visa fraud | Visa | Apr 8 | Apr 28 | Won | |
| CB-00288 | Ironvault Co | Starter | $890 | 4853 — Services | Mastercard | Apr 5 | Apr 20 | Lost | |
| CB-00287 | Dataloop AI | Starter Trial | $890 | 10.4 — Fraud | Amex | Apr 3 | Apr 17 🔥 | Open | |
| CB-00286 | GridPoint Labs | Professional | $4,500 | 41 — Cancelled | Discover | Mar 28 | Apr 18 | Open | |
| CB-00285 | Crestline SaaS | Enterprise | $24,100 | 10.4 — Fraud | Visa | Mar 25 | Expired | Uncontested |
Case Management
All disputes, evidence submission, and tracking
Open Cases
47
▲ 12 this week
$89,400 at risk
Expiring within 7 days
9
Immediate action needed
$18,700 will be forfeited
Won (last 90d)
32
34% win rate
$23,100 recovered
Avg Response Time
4.2d
Industry best: <24hr
Auto-rep: instant ⚡
All dispute cases
| Case ID | Customer | Amount | Network | Reason | Filed | Deadline | Evidence | Status | |
|---|---|---|---|---|---|---|---|---|---|
| CB-00291 | Acme Corp | $18,400 | Visa | 10.4 Fraud | Apr 12 | Apr 19 🔥 | None | Open | |
| CB-00290 | Brightwave Inc | $5,200 | Mastercard | 13.1 Not received | Apr 10 | Apr 25 | Partial | Open | |
| CB-00289 | Helix Cloud | $2,400 | Visa | 10.5 Visa fraud | Apr 8 | Apr 28 | Complete | Won ✓ | |
| CB-00288 | Ironvault Co | $890 | Mastercard | 4853 Services | Apr 5 | Apr 20 | Partial | Lost | |
| CB-00287 | Dataloop AI | $890 | Amex | 10.4 Fraud | Apr 3 | Apr 17 🔥 | None | Open | |
| CB-00285 | Crestline SaaS | $24,100 | Visa | 10.4 Fraud | Mar 25 | Expired | None | Uncontested | |
| CB-00284 | Juniper Analytics | $9,100 | Visa | 10.4 Fraud | Mar 20 | Expired | None | Uncontested |
Evidence checklist — CB-00291 (Acme Corp)
Visa 10.4 Fraud · Deadline: Apr 19
✅ Transaction receiptUploaded
✅ IP address matchUploaded
❌ Signed delivery confirmationMissing
❌ Customer communication logMissing
✅ 3DS authentication proofUploaded
Win probability estimator
Based on reason code, evidence, and network rules
74%
Estimated win probability
CB-00291 · Acme Corp · Visa 10.4
3DS authentication present+24%
Transaction receipt uploaded+18%
Missing delivery confirmation−15%
First-time disputer+12%
ERT Notifications
Early Resolution Tool — pre-dispute signals from Visa & Mastercard
Active ERT Alerts
12
$8,400 at risk
72hr window to resolve
Resolved This Month
34
▲ 8 vs last month
$22,100 in CBs prevented
Auto-resolved
0
Manual only
Upgrade to automate
Avg Resolution Time
31hr
Target: <24hr
Auto-refund: instant
Active ERT alerts
| Alert ID | Customer | Amount | Network | Reason | Received | Expires | Recommended action | |
|---|---|---|---|---|---|---|---|---|
| ERT-0441 | Acme Corp | $1,200 | Visa | Fraud inquiry | Apr 14, 09:14 | Apr 16, 09:14 🔥 | Issue refund | |
| ERT-0440 | Brightwave Inc | $650 | Mastercard | Not received | Apr 13, 14:22 | Apr 16, 14:22 | Issue refund or provide proof | |
| ERT-0439 | Dataloop AI | $890 | Visa | Cancelled subscription | Apr 13, 11:05 | Apr 16, 11:05 | Verify cancellation | |
| ERT-0438 | Ironvault Co | $310 | Amex | Unrecognized charge | Apr 12, 16:40 | Apr 15, 16:40 | Issue refund | Resolved ✓ |
ERT resolution history
Last 30 days
Resolved (CB prevented)
Escalated to chargeback
Alerts
Threshold alerts, anomaly detection, and notifications
Active Alert Rules
8
All rules running
Triggered (30d)
23
▲ 7 vs last month
Critical (unresolved)
3
Needs attention now
Notification channels
4
Email, Slack, SMS, Webhook
Alert rules
| Rule name | Trigger | Threshold | Current value | Channels | Status | |
|---|---|---|---|---|---|---|
| CB Ratio — Visa Critical | CB/transaction ratio | > 1.0% | 1.02% 🚨 | Email, Slack | Triggered | |
| High-value CB alert | Single CB amount | > $10,000 | $18,400 (CB-00291) | Email, SMS | Triggered | |
| Repeat disputer flagged | Customer CB count | > 3 in 90d | customer_44821 (14) | Triggered | ||
| ERT deadline warning | ERT expiry | < 12hr remaining | ERT-0441 | Email, Slack | Active | |
| Fraud spike detection | CBs in 24hr | > 10 per day | 4 today (normal) | Email, Webhook | Active | |
| Win rate drop | Win rate (7d rolling) | < 25% | 34% (OK) | Active |
Recent notifications
🚨 Critical: CB/transaction ratio exceeded Visa 1.0% threshold — now at 1.02%. Immediate action required to avoid Visa Dispute Monitoring Program.
Apr 14, 2025 · 10:32 AM · Sent to jane@company.com + #disputes-alerts
🚨 High-value chargeback: $18,400 dispute filed by Acme Corp (CB-00291). Deadline Apr 19. Win probability: 74%.
Apr 12, 2025 · 2:14 PM · Sent to jane@company.com
⚠️ Repeat disputer flagged: customer_id 44821 has filed 14 chargebacks in 90 days ($4,200 total). Block from future transactions?
Apr 11, 2025 · 9:05 AM · Sent to jane@company.com
✅ Case won: CB-00289 (Helix Cloud, $2,400) ruled in your favor. Revenue recovered.
Apr 9, 2025 · 4:48 PM · Sent to jane@company.com
Reports
Custom dispute analytics and scheduled exports
Saved Reports
7
3 scheduled
Last Export
Apr 13
Monthly CB summary
Data freshness
Live
Updated 2 min ago
Formats available
4
PDF, CSV, JSON, Excel
Report builder
Configure a custom report
Saved reports
Run or schedule existing reports
Monthly CB Summary
Runs 1st of each month · PDF
Weekly Risk Digest
Every Monday · Email + PDF
Reason Code Analysis
Manual · CSV
Repeat Disputer Report
Manual · Excel
Geography Fraud Map
Manual · PDF
Webhooks
Real-time event notifications to your systems
Active Endpoints
3
All healthy
Events (24hr)
47
100% delivered
Failed (7d)
0
No failures
Avg Latency
142ms
↓ 12ms
Webhook endpoints
Primary — Disputes CRM
https://api.yourcompany.com/webhooks/disputes
Slack — #disputes-alerts
https://hooks.slack.com/services/T04XXXX/B04XXXX/xxxx
Data Warehouse — Snowflake
https://ingest.snowflakecomputing.com/v1/data/disputes
Event types
| Event | Description | Enabled |
|---|---|---|
dispute.created | New chargeback received from card network | |
dispute.won | Dispute resolved in your favor | |
dispute.lost | Dispute resolved against you | |
ert.received | Early resolution notification received | |
ert.expiring | ERT window expiring in <12 hours | |
ratio.threshold | CB/transaction ratio exceeded threshold | |
representment.submitted | Auto-representment submitted to network | |
representment.won | Auto-representment ruled in your favor |
API Connect & Auto-Representment
Connect your payment stack and activate automated chargeback recovery
Pricing plans
Free
$0
per month
✅ Analytics dashboard
✅ Case management
✅ ERT notifications
✅ Basic alerts (3 rules)
❌ Auto-representment
❌ Priority support
Most popular
Growth
$299/mo
+ 15% of recovered revenue
✅ Everything in Free
✅ Auto-representment (Visa + MC)
✅ Unlimited alert rules
✅ Auto-refund rules (ERT)
✅ Priority support (4hr SLA)
❌ Amex + Discover
Enterprise
Custom
Volume-based pricing
✅ Everything in Growth
✅ All card networks
✅ Dedicated success manager
✅ Custom integrations
✅ SLA guarantee (99.9%)
✅ White-glove onboarding
API credentials
Your API keys
Publishable key
pk_live_disputes_****4a8f
Secret key
••••••••••••••••••••••••
Connected payment processors
S
Stripe
Connected · Live mode
P
PayPal
Not connected
Br
Braintree
Not connected
Z
Zuora Payments
Auto-detected · Connected